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Dear Friends, 
The City of East Palo Alto is taking several safety precautions to minimize the risk of COVID-19. One of these precautions includes minimizing contact among employees, among members of the public, and between each. Due to this, the Rent Stabilization Program will only be available by phone or e-mail during standard business hours from 8:00 A.M. - 5:00 P.M.

Victor Ramirez - Program Administrator
(650) 853-3157 - Office Number
(650) 407-8172 - Cell Number

Abisai Moreno - Program Counselor 
(650) 853-3114 - Office Number
(650) 660-3708 - Cell Number


On April 28, 2020, the Board of Supervisors of the County of San Mateo adopted an Ordinance imposing 
a Countywide Moratorium on Rent Increases. As of the effective date of this Emergency Regulation (April 28) and continuing through May 31, 2020 unless extended beyond that date, no Landlord may impose a rent increase on an existing tenancy if the tenant demonstrates an inability to pay an increased rent that is directly related to the 7 COVID-19 pandemic or any federal, state or local government response to the COVID-19 pandemic.

This Emergency Regulation applies to notices of rent increase for existing tenancies served on or after
the Effective Date of this Emergency Regulation and through the Moratorium Period.

For purposes of this Emergency Regulation, written notice (including text messages) provided by a
tenant to the landlord within fourteen (14) days of the tenant’s receipt of the landlord’s required rent
increase moratorium notice shall be presumed to have been provided within a reasonable timeframe.

April 2020 Social Assistance Cover Letter

Click Here

You can also send us an e-mail to

Please be sure to care for your own personal health and safety by minimizing contact with others, maintaining a 6-foot distance from others, washing your hands and hydrating frequently. For the most up-to-date information on the COVID-19 virus, please utilize the following resources: 


San Mateo County Health: 


Centers for Disease Control (CDC) and Prevention: 



Call 2-1-1 with all non-emergency and non-medical inquiries. 

The 2-1-1 information service also offers a text option. Text “coronavirus” to “211211” to receive useful information from the CDC. 

San Mateo County's COVID-19 Eviction Regulations:
Click Here

East Palo Alto Residential Eviction Moratorium Resolution:
Click Here


If you are a tenant and are unable to pay your rent due to financial impacts caused by COVID-19, please use this TEMPLATE LETTER to notify your landlord in writing. Please make sure to provide documentation along with your written notice. For more information and instructions, please see below on "WHAT AFFECTED TENANTS MUST DO."

Si usted es un inquilino y no puede pagar su renta debido a los impactos financieros causados por COVID-19, use esta CARTA DE PLANTILLA para notificar a su arrendador por escrito. Asegúrese de proporcionar documentación junto con su aviso por escrito. Para obtener más información e instrucción, consulte a continuación "LO QUE LOS INQUILINOS AFECTADOS DEBEN HACER"


If you are a Landlord and your tenant did not pay their rent, please use the form below to give to your tenant (Si usted es un Arrendador y su inquilino no pago su renta, por favor use la forma a continuacion para entregar a su inquilino).

East Palo Alto and San Mateo County Landlord Eviction Moratorium Notice:


Samaritan House South
offers help with food, diapers, homeless services, emergency housing assistance, or other emergency services. You can call them at (650) 294-4312.

uestra Casa 
continues providing their food distribution program among other services. You can call them at (650) 330-7472.

Youth United for Community Action (YUCA) continues their tenant organizing and support efforts including assisting tenants on how to document their loss of income when having to respond to a landlord’s demand for rent payment during the City’s eviction moratorium. You can call them at
(650) 450-1920

Community Legal Services in East Palo Alto (CLSEPA), among other services, provides legal advice and representation on housing, immigration, and consumer matters. Anyone with a housing problem can call their housing intake line at 650-422-2885. For any other legal issues, you can call their general number at (650) 326-6440. 

Notification to Landlord of Eviction Protection due to COVID-19 

Notificación al Propietario de la Protección Contra el Desalojo debido a COVID-19

For more COVID-19 related information, recommendations, and tenant templates, visit them at:


LSEPA and San Mateo County LEGAL AID GUIDES:

SMC Eviction Moratorium Summary - English

SMC Eviction Moratorium Summary - Spanish

SMC Eviction Moratorium FAQ - English

SMC Eviction Moratorium FAQ - Spanish



California Courts Suspend Eviction - Foreclosure Proceedings

On April 6, 2020, the Judicial Council of California suspended eviction and foreclosure court proceedings statewide until 90 days after the State's COVID-19 state of emergency is lifted. For the Council's report and emergency rules, please see the links below.